Heiko Cloth Diapers and Services Privacy Policy

Heiko Cloth Diapers (‘us’, ‘we’ or ‘our’) is committed to protecting your personal information when you use our website and purchase our products. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998.

We collect and use different information depending on whether you are using our website or signing up for an event, and this Privacy Policy explains how we use that information and, in particular, the following:

Types of information we may collect about you
How we look after your information
How we use your information
Sharing your information with other people
Your rights and further information

Please note that our services may contain links to websites or apps owned and operated by third parties. These websites and apps will have their own privacy policies that govern the collection and use of your personal information, which you should review. We are not responsible for the privacy practices of third-party websites; therefore, your use of such websites is at your own risk.

Types of information we may collect about you.

When you purchase our products, sign up for regular newsletters, enter competitions or order products, we may ask for your personal information. This can include your name, email address, postal address, telephone or mobile number. If you are 16 or under, you must get your parent/guardian’s permission before providing us with your personal information. Unless you have this consent, you cannot give us your information.

Here is some more specific detail about the information we may collect:

Information you give to us:

Information that you provide by filling in forms on our services. This includes information provided during the purchase, subscribing to any services, posting material, filling in a survey or requesting further services. We may also ask you for information when you enter a competition or promotion and when you report a problem with our services.

Information about your use of our website:

We may collect your IP address and use cookies on our websites. Examples of Cookies we use:

Session Cookies – We use Session Cookies to operate our service
Preference Cookies – we use Preference Cookies to remember your preferences and various settings
Security Cookies – We use Security Cookies for security purposes

Information about the device you are using:

We may collect information about the device you use to access our website. We may also collect information about your website use, such as what pages you look at and what elements you tap or pages you interact with.

Information about transactions:

If you purchase something from us, we will make a record of the details of that transaction, and these records may be forwarded to our third-party supplier, who manages our customer referral programme.

Contact information:

If you contact us, we may keep a record of that correspondence

How we look after your information

Your information will be processed by staff where it is necessary to fulfil an order, process payment details or provide you with other support services.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee its security and when giving us your information, you do so at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

We will hold your information on our systems for as long as is necessary for the relevant service. If you choose to opt out of receiving communications from us, your record will stay on the system so we can ensure that we do not contact you in the future.

How we use your information

We will use your information for several purposes, including the following:

To send details and updates for the event, you have entered
to meet product orders, requests for services or information, and to process *payments and any other requests you make of us;
to send you carefully selected special offers and promotions from the service you use by email. You can opt-out of these marketing messages at any time by emailing info@heiko.my, with the word ‘unsubscribe’ in the subject and including your full name. Please note that it may take up to two weeks to implement this change in your preferences. You will always be given a straightforward way to opt out of our marketing messages each time you receive a communication from us. If you sign up for our SMS Marketing service via checkout or sign-up form, we will value your privacy and the information you consent to share. We may use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, or transactional texts
we may use your IP address to identify your location, and the number of visits from different countries and also to block disruptive use;
if we need to contact you for reasons related to the service you have signed up for, e.g. to provide you with password reminders or to notify you that a particular service has been suspended for maintenance;
to tell you about changes to our service;
to personalise or improve the way our content and advertising is presented to you online:
to analyse and improve the services we offer, e.g. to provide you with the most user-friendly navigation experience or the most relevant information;
to manage our competitions and contact the winners;
to keep our records up to date;
to invite you to participate in surveys about our services (participation is always voluntary);
to enable other people or businesses to carry out work on our behalf;
To show you relevant advertising on third-party sites (e.g. Facebook, Instagram and Twitter). This may involve showing you carefully selected special offers and promotions;

*Payments
We provide paid products and/or services within the service. In that case, we may use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors, whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Sharing your information with others

Generally, we will only use your information within Heiko to provide you with the requested product.

We will only disclose your information to third parties where we need to do so in order to provide a service you have requested or improve the service that you receive. We will also disclose your information to third parties when the disclosure is required or permitted by law (for example, to government bodies and law enforcement agencies). Please note that if you post or send offensive, inappropriate or objectionable content anywhere on our services or engage in disruptive behaviour, we may use your information to stop such behaviour. In this instance, we may use your information to inform relevant third parties such as your employer, school email/internet provider or law enforcement agencies about the content and your behaviour.

We require all third parties with whom we share your information to treat it with the same protection we do. Unless you consent, we also require that they do not use your information for their own business purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties.

Your rights and further information

You have the right to access – we maintain complete transparency in data processing and storage – this policy explains what data points are being collected, where these data points are being processed and stored, and the reason behind the collection, processing and storage of the data. If you would like to see a copy of your data, this can be provided free of cost within 40 days.
You have the right to be forgotten – we give all our users the option to erase personal data and stop further collection and processing of the data. This process involves you withdrawing consent for your personal data to be used.
You have the right to data portability – we can email you your personal data, for which you have previously given consent, and you have the right to further transmit that data to a different controller.

Under the Data Protection Act, you have the right to request a copy of the information we hold about you and to have any inaccuracies corrected. We will use reasonable efforts to supply, correct or delete personal information about you on our files.

This privacy policy may be updated from time to time, so you should check it each time you submit information to any of our services. The date of the most recent revisions will appear at the bottom of this page.

If you have any questions or comments about this privacy policy, please contact:
Tel: +60193388414Emaill: info@heiko.com

Last updated: Sept 2022